Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for either a store credit or exchange.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted we will ship out your desired product. The customer will be required to pay the postage fees returning the item(s) to our facility. VELYVE will then cover the postage costs sending the new item(s) to you.

To be eligible for an exchange, your item(s) must be in original condition, unworn or unused, with tags, and in its original packaging.

To start an exchange, head over to our returns page at [velyve.co/pages/returns] and follow all the instructions to ensure your return is successful. Items sent back to us without following the instructions will not be accepted.

We do our best to ensure your requested exchange item is in stock when we receive your return, however unfortunately this is not guaranteed. If we do not have stock of your requested item when we process your return, you will instead be provided with a store credit to the value of your returned item (subject to applicable discounts used).

You can always contact us for any return question at info@velyve.co

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any items deemed faulty within a 30-day period can be returned. Any issues outside of this period are considered to be wear and tear and as such cannot be returned.

How to reduce wear and tear:

Follow the washing instructions to ensure your set lasts.
Treat your VELYVE pieces with care.
Make sure you have the correct sizing to reduce the risk of damage.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on:

Gift Cards / Store Credits
Bras and other intimate/hygiene-sensitive items once worn
Clearance items
Refunds / store credit
Refunds are ONLY given if an item is deemed to be faulty or damaged. We do not provide refunds for items that do not fit or a change of mind — instead, a store credit or exchange can be issued upon return of the goods in their original condition.

Goods deemed to be faulty will need to be returned to VELYVE before we can issue a refund. VELYVE is not responsible for any missing or damaged returns in transit to our delivery address.

For refunds, we will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded via your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund.

Shipping
VELYVE is not responsible for missing parcels, including parcels missing due to an incorrectly provided shipping address.

Clearance Section Return Policy
Items marked as "Clearance" on our website are offered at a discounted price and are considered final sale — they cannot be returned for a refund or exchange. We encourage you to review the product details, description, and images carefully before purchasing. If you have any questions, contact us at [info@velyve.co] before finalising your purchase.