Shipping policy

Shipping Policy

PROCESSING TIME
All orders are processed within 1–2 business days of being placed. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days — we will always notify you by email if there is a significant delay.

SHIPPING TIME
Once your order has been shipped, standard delivery takes approximately 3–6 working days for domestic orders, and may take longer for international orders depending on the destination. These are estimated delivery times only and are not guaranteed — actual delivery times may vary due to circumstances outside of our control.

THIRD-PARTY CARRIERS
VELYVE uses third-party shipping carriers to deliver all orders. Once your order has been handed over to our shipping partner, VELYVE is no longer in control of the parcel's handling and transit. We are not responsible for delays, damage, or loss caused by the carrier once the package has left our facility, though we will always do our best to assist you in resolving any issue with the carrier.

SHIPPING COSTS
Shipping costs will be calculated and displayed at checkout. All orders are shipped via express shipping as standard. Standard shipping costs $10 — orders over $75 ship free., 

ORDER TRACKING
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please allow up to 24 hours for tracking information to update.

INCORRECT SHIPPING ADDRESSES
VELYVE is not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout. Please double-check your shipping details before completing your order. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs to reship the order.

LOST OR STOLEN PACKAGES
VELYVE is not liable for packages that are lost, stolen, or misdelivered after the carrier confirms delivery to the address provided. If you believe your package has been lost or stolen, please contact the shipping carrier directly, and reach out to us at info@velyve.co so we can assist where possible.

INTERNATIONAL ORDERS
VELYVE ships worldwide. Please note that international orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the price of your order or your shipping cost. VELYVE has no control over these charges and cannot predict what they may be, as customs policies vary widely from country to country. We recommend contacting your local customs office for more information before placing your order. VELYVE is not responsible for delays caused by customs processing in the destination country. For more details, see our Customs & Imports policy.

QUESTIONS
If you have any questions about your shipment, contact us at info@velyve.co.